This is our mission at InfiMed Customer Care:
To deliver world-class service support for InfiMed’s entire line of medical x-ray acquisition and connectivity solutions. Provide innovative service solutions to increase the productivity, quality, and effectiveness of our products, while consistently exceeding customer expectations and increasing customer loyalty.
InfiMed provides consistent, professional, and results-based service support on our medical imaging products by lowering your technical support costs and reducing management headaches. We employ approved processes and procedures that ensure consistent quality and effective troubleshooting.
Reliable support
InfiMed technical service engineers have, on average, 17 years’ experience with complex digital medical imaging devices including fluoroscopy, angiography, radiology, and cardiology systems. Carefully selected on the basis of technical expertise and people skills, each technical service engineer has proven adept at both mastering new technology and building strong customer relations.
Flexible solutions
We have the infrastructure in place to give you many service options including direct customer service as well as third party service options for OEMs and dealers. Our team can provide full call center capabilities and act as an extension of your service team.
We pride ourselves in offering comprehensive flexible service packages to fit every customer. We offer:
- Telephone technical support
- Clinical applications training
- Customized service packages
- Assistance by means of remote diagnostics
- Preventive maintenance visits
- On-site system installation and integration
- On-site and remote service training classes.
