Service Packages

InfiGuard™

InfiMed now offers the unique InfiGuard™ Service Packages that allow you to tailor packages based on your service needs. Service contract support is the obvious choice because it provides investment protection and immediate access to vital information and assistance when needed.

InfiGuard™ is offered in two distinct packages. Each level provides you with the InfiMed technology expertise and best practices to ensure your mission-critical imaging equipment operates at the highest levels of performance.

EMERALD – Telephone Technical Support, Web Services

Telephone technical support allows you unlimited access to our highly trained InfiMed technical service engineers. They can help you troubleshoot, diagnose and resolve an unlimited number of incidents quickly and efficiently. In addition to phone support, our engineers have the ability to access your InfiMed system remotely to view the situation first-hand. Telephone support is available 24 hours a day, 7 days a week. Web Services offer you around the clock access to InfiMed’s secure Customer Care pages. A collection of critical documentation specifically meant to maximize uptime and promote proactive problem prevention. All available information is downloadable on demand including: Generator Interfaces, DICOM Conformance, and Technical Manuals.

DIAMOND – Replacement Parts, Software Support Upgrades

Includes all of the benefits of the EMERALD contract plus full Replacement Parts and Software Support Upgrades coverage for your InfiMed product. InfiMed’s job is to dramatically minimize downtime without requiring major investments on your part. We have a full inventory of parts ready for on-time delivery to get you up and running. The Software Support coverage includes all software updates.

For additional information or to purchase an InfiGuard Service Package, contact Customer Care.